UK ISP Plus Net has apologised after its automated data usage monitoring system suddenly lost the plot and began applying incorrect usage levels to some of the provider’s broadband customers on older capped usage accounts, which triggered a mass of email warnings about excessive usage.The result meant that affected customers were sent multiple notifications about their data usage, which continued until they magically reached the packages usage cap.Follow our tips to deal with Internet bandwidth caps to help cut down on data usage, especially when streaming videos.
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This additional usage would have appeared from yesterday afternoon, 17th February.
We’ll text you when you’ve used 80% and then again when it runs out - there are no hidden charges.
If you do use up your data you can always purchase more to see you through.
Across the internet, including on every mobile and fixed network around the world, downloading a file requires enough data for the size of the file, as well as the essential addressing data that makes sure the file reaches the customer and the encryption to ensure it gets there safely.
customer service is non existent, when you eventually get through to customer service they either put the phone down or cannot understand English and don't listen at all...
also if your paying via direct debit they take double payments on various dates and when you come to the end of your contract they add charges to change provider. I WOULD NEVER RECOMMEND BT TO ANYONE AND WILL NEVER USE THEM AGAIN FOR ANY SERVICES I changed to BT from Sky in the knowledge that BT are the leaders in broadband technology. My internet is so bad that it took me 1 hour to lodge a complaint on the BT website.
In a world where tech is perpetually getting smaller that feels like a bit of a curveball.
But as we’ll see that’s because the Smart Hub packs in a lot of technology.
I stated I would not be paying more money and I felt like BT were conning customers and extorting money from them by providing a poor service in order to upsell.